What are your operating hours?
We operate 24 hours a day, all year around, we never close (not even during holiday periods).

Is VAT included in the fare?
There is NO VAT applicable on this type of transfer.

Is Gratuity (tip) included in the fare?
No, it is up to you to gratuite or not. There is no set percentage for that & it is not obligatory, even though drivers may expect it.

What regulates your business?
We are licensed by the Public Carriage Office, a division of Transport for London. TfL is governed by the Mayor of London. Their terms & conditions are applicable alongside our terms of business.

How do you calculate your fare? Do you charge per mile?
Well, it is a permutatin of many factors. The milage of the journey is an essential factor, but many other factors are also taken into consideration. No of passengers, time of the day, the zones involved, no of luggage, availability of our drivers & expected competition by rivals are amongst the influencing factors. Please discuss your online quote with one of our controllers if you are seeking a bargain. 

How can I book a transfer?
The best way to book a car for a transfer is to call us on 0044 (0) 2088 105060 any time of the day or night. Your second choice is via our web server http://www.door2doorcabs.com or by filling our online contact form. You should contact the office by phone if you have made a booking for a journey starting less than 24 hours or from outside London & the Home Counties.

Do I have to make a booking in advance, or can I call when I arrive to the airport.
It is certainly better to book in advance. However, we are capable of covering your immediate requests over the phone within 20-30 minutes, depending on the availability of our drivers.

How can I complain?
You can either email the manager/ operator or telephone us. Our call centre will take the brief details of the complaint then a manager or a supervisor will deal with the complaint. If you were still unhappy about our response, you can THEN raise the matter with the PCO.

How can I pay for my transfer?
We accept all major credit cards for bookings made online in advance. Our drivers will charge you the quoted price in chash for the journeys other than that. Regular account customers will be billed as agreed.